Orders & Return
We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, the warehouse then processes your order the following business day. It is then picked, packed, and dispatched. Once it is on its way to you, you will receive tracking info, along with the info of an estimated delivery date, via email. You should receive your order 2-7 business days thereafter. Packages are not transported on weekends and local public holidays. Kindly note that the estimated delivery times (2-7 business days) are estimates and may vary due to external factors outside of Petit Projects, and its courier’s, control.These factors may include but are not limited to, extreme weather conditions, technical failures, customs delays, etc.
Additionally, please note that during periods of promotional campaigns, delivery times may be longer than usual.
Shipping costs are dependent on freight option, weight of the parcel and destination country, actual shipping costs are clearly displayed in the checkout before you complete an order.
EXCHANGE & RETURN
Customers wishing to exchange goods in an already placed or delivered order, we ask customers to return the goods wished to be exchanged and place an new order with the correct item(s). In the event of questions or assistance please contact our customer service.
If you live within the Asia Pacific region and are not fully satisfied with your product you always have the possibility to return your item within 14 days after you have received the item. You will receive a full refund for the item, excluding the return cost for the item. We’ll give you a full refund within 14 days by the same method you used to pay, and all we ask is that items are returned clean, unworn and have all of their tags on so that we can sell them again. We will send you a return form with your order. We will confirm your returns by email. If you live outside Asia Pacific region 21 days applies.