DELIVERY INFORMATION | 運送須知
We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, the warehouse then processes your order the following business day. It is then picked, packed, and dispatched. Once it is on its way to you, you will receive tracking info, along with the info of an estimated delivery date, via email. You should receive your order 2-7 business days thereafter. Packages are not transported on weekends and local public holidays. Kindly note that the estimated delivery times (2-7 business days) are estimates and may vary due to external factors outside of Petit Projects, and its courier’s, control.These factors may include but are not limited to, extreme weather conditions, technical failures, customs delays, etc.
Additionally, please note that during periods of promotional campaigns, delivery times may be longer than usual.
Shipping costs are dependent on freight option, weight of the parcel and destination country, actual shipping costs are clearly displayed in the checkout before you complete an order.
EXCHANGE & RETURN | 退換須知
Customers wishing to exchange goods in an already placed or delivered order, we ask customers to return the goods wished to be exchanged and place an new order with the correct item(s). In the event of questions or assistance please contact our customer service.
If you live within the Asia Pacific region and are not fully satisfied with your product you always have the possibility to return your item within 14 days after you have received the item. You will receive a full refund for the item, excluding the return cost for the item. We’ll give you a full refund within 14 days by the same method you used to pay, and all we ask is that items are returned clean, unworn and have all of their tags on so that we can sell them again. We will send you a return form with your order. We will confirm your returns by email. If you live outside Asia Pacific region 21 days applies.
如果您居住在亞太地區且對您的產品不滿意，您可以在收到物品後的14天內退回物品。 您將收到該商品的全額退款，不包括商品的退貨運輸費用。 我們將在14天內通過您之前支付的相同方式全額退款，我們要求的是退回的物品保持清潔，未經磨損並且所有標籤都才原處，以便我們可以再次出售。 我們將通過電子郵件確認您的退貨。 如果您居住在亞太地區以外21天適用。